Return Policy

Cancellation & Return Policy

Sold Goods will not be taken back. All products sold by earthstona.com are from reputed principals. All warranty/guarantee is directly provided by respective principals, whose contacts are supplied with the goods.

Cancellation Of Order

Product cancellation at earthstona.com is not allowed because buyer's already enquired about the details, particulars etc. so no cancellatioon of order will be entertained, in case of cancellation at buyer's end then no advance will be refunded.

Returning An Excess Ordered/ Wrong Ordered Item

Customer has to order the item as per their requirements, so there is no provision to return in case of excess or wrong order.

Returning Defective Item

In an unlikely event that any ordered product from our site is not in a good condition or defective or damaged or different from what was ordered, the unused item can be returned within 2 days of receipt of item, in its original condition with original packaging, bill, price tag intact, warranty cards, user manual and accessories received with the product except damaged during transit. EarthStona will not be responsible for any item damaged / lost during transit in the shipment. All shipping charges will be borne by the buyer. Our executive will provide you a receipt when receiving the product and you are advised to keep it for future use. Exchange of the product will completely depend on stock availability.

All returns have to be informed within 24 hours of receipt of goods; otherwise we will not be liable for return/exchange.

Refunds

A notification will be sent to the buyer, once we receive and inspect the returned item. We will immediately notify on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to buyer's credit card (or original method of payment).

Refund will be processed as per applicable guidelines of RBI/notification/ applicable law from time to time and it may take 4 weeks from the day of registering return request of your item. Discounted products are not eligible for return.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Shipping

All shipping charges for returning the product will be borne by the buyer, and the shipping charges for resending the new item inlieu will be paid in advance by the buyer. Shipping costs are non refundable.

Contact Us

If you have any questions on how to return your item to us, please contact us.